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How to Close out a Claim
How to Close Out a Pending Issue
- There can be several reasons why to close out a pending issue.
- The claim is granted
- The claim is finally denied
- The claimant changed Power of Attorney
- The claimant moved out of your area
- The claimant dies
- The claim is withdrawn
- Whatever the case, to close out a pending issue, select the veteran.
- Click on the Pending Issue tab at the top of the page.
- Scroll to find the pending issue you wish to close.
- Click on "edit".
- Under the "Closed" section, choose the "yes" tab.
- You can also choose to select under the Granted section if the claim was:
- Favorable
- Non-favorable
- Confirmed & Continued
- Sometimes this will not apply and in that insident, you can leave the "in progress" box checked
- Click "update" at the bottom of the screen.